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Rescheduled Tests

On occasion, weather conditions, technical issues or other circumstances beyond our control may result in a delayed start or rescheduled test, or scores may be canceled after you take the test.

If your test is rescheduled by ETS before you test, you can select a different test date and you will not be charged the rescheduling fee.

If you travel to the test center and find out that the test administration has been canceled by ETS, you can reschedule your test at no charge or receive a full refund of your test fee.

If ETS cancels a test administration and you incurred travel costs to get to the test center, you may be eligible for reimbursement of reasonable and documented travel expenses for yourself only within 30 days of your original test date. Refunds are issued in the currency used to pay for the test.

When you contact TOEFL® Services, have appropriate receipts available and be prepared to provide the following information:

  • name
  • date of birth
  • mailing address
  • daytime phone number
  • email address
  • original test date
  • TOEFL appointment number
  • a description of the problem

If you have any questions about the rescheduling and refund policies, please contact TOEFL Services.

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