During Your At Home Test
Be sure to follow all testing rules when taking the TOEFL iBT® Home Edition or the Speaking section of the Paper Edition. If you don't, your test can be canceled and your fee won't be refunded.
- Don't use any unauthorized materials, including mobile devices, prewritten notes or textbooks at any time during the test, including the 10-minute break.
- Personal recording devices of any kind are strictly prohibited.
- You must disable any screen-sharing or remote-access software (such as Zoom®, Skype®, TeamViewer®, Microsoft Teams® and Apple Remote Desktop™) prior to the test. It must remain disabled throughout the test. Make sure that the software will not open automatically during the test.
- Don't communicate with anyone other than the proctor.
- There may be references to using a headset during your test. Ignore these; headsets are not allowed when testing at home.
- There is a 10-minute break after the Listening section when you may leave your seat. You must return on time. Unscheduled breaks aren't allowed.*
- At the end of the test, you'll be able to view unofficial scores for the Reading and Listening sections. Then you'll have the option to report or cancel your scores.*
- ETS is monitoring reuse of devices and testing locations for unauthorized purposes. Frequent, inappropriate reuse of shared testing devices and common testing locations may result in score delay and/or score cancellation and could impact your eligibility to take future ETS exams.
Interacting with the Proctor
- During the test, the proctor will monitor you (via video camera) and your computer screen to ensure you follow all testing procedures.
- Make sure you can always be seen on camera by the proctor. Suspicious movements could invalidate your test.
- If you need to contact the proctor during your test, speak to get their attention and/or use the LogMeIn chat. It may take 30–60 seconds for the proctor to reply.
- If the proctor is attempting to chat with you, the blue owl will bounce up and down.
Your entire test session will be recorded by ProctorU and monitored by a human proctor, and your photo will be taken. Your photo from the test session will be shared with institutions as part of your TOEFL iBT score report.
Complaints about Test Administration
If you have a complaint about the testing facilities, the test center staff or ProctorU, email TOEFL@ets.org no later than 5 days after your test date. Be sure to include the following:
- name you used when you registered
- registration number
- date of the test
- name of the test center (if applicable)
- city and country where you took the test
* Does not apply to the TOEFL iBT Paper Edition.