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Cancel or Change Your TOEFL iBT® Test Registration

If you need to reschedule or cancel your registration, you must do so at least 4 full days before your test date. For example, if your test is on Saturday, you must reschedule or cancel by Tuesday.

The fee to reschedule is US$60 and must be paid before you can register for a new test appointment. If you only need to reschedule your TOEFL iBT® Paper Edition Speaking section appointment, the fee is US$30.

You can only reschedule or cancel by one of the methods below:

  • Online through your ETS account.
  • By phone. Be prepared to provide your appointment number and the full name you used when you made the appointment. In the United States, U.S. Virgin Islands, Puerto Rico or Canada, call +1-443-751-4862 or 1-800-468-6335. For all other locations, contact your Regional Registration Center.

Note: You can't reschedule or cancel by mail or email, or at the test center.


If you cancel your registration before the 4-day deadline, you'll receive a refund for 50% of the original test fee you paid. (The balance is retained to cover expenses for processing your registration and holding a seat.) No refunds are given for other services. In order to receive a refund for the TOEFL iBT Paper Edition, you must cancel both parts of your registration before the 4-day deadline.

For more information about how your refund will be processed, see Payment and Refund Policies.