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Contacts for TOEFL® Test Takers

Still Need Help?

Before contacting us, please have the following information available for phone calls or written correspondence:

  • name
  • address (include country)
  • date of birth
  • daytime telephone number (U.S. residents)
  • email address
  • test date
  • registration number (if you have one)

Find Your Country Contact Information

Please select your location below. If your country or location is not listed, or if you need help with at home testing, please contact us via one of the methods below.

General Inquiries

Email the TOEFL® Program

+1-609-771-7100 or 1-877-863-3546
(Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays)

Recorded information is available 24 hours a day.

Phones are busiest between 11 a.m. and 2 p.m. U.S. Eastern Time and all day Monday.

TOEFL Services
P.O. Box 6151
Princeton, NJ 08541-6151, USA
Courier or
Delivery Service:
TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426, USA

At Home Testing

Contact TOEFL Services for help with:

  • rescheduling or canceling an at home testing appointment
  • reporting issues with downloading the ETS Secure Test Browser
  • reporting issues after at home testing
Email the TOEFL® Program
+1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 7:45 p.m. U.S. Eastern Time (except for U.S. holidays)

Contact ProctorU® for help with:

  • reporting issues with the ProctorU secure monitoring system
  • questions about the system requirements for taking the TOEFL iBT Home Edition or Paper Edition
  • resolving issues detected by the ProctorU Equipment Check

Please have your name, test date and the email address used in your ETS account when contacting ProctorU.

Live Chat:
A live chat option is available within your ProctorU account. Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.
Support is available 24/7.