angle-up angle-right angle-down angle-left close user menu open menu closed search globe bars phone store

Contact Us

Need Help?

For all written correspondence, include the following information as it would appear in your SLS account:

  • name
  • email address
  • date of birth
  • test date
  • SLS candidate ID number (if known)
  • phone number on record

General Help

Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. ET, and Saturday, 8 a.m.–4:30 p.m. ET (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.


Email us with questions or comments for the SLS program.

1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
1-609-771-7395 (all other locations)
Test takers who are deaf or hearing-impaired, call:
24 hours a day, 7 days a week
1-609-530-0581 or 1-609-771-7906
24 hours a day, 7 days a week

ETS — The School Leadership Series
P.O. Box 6051
Princeton, NJ 08541-6051

Overnight Mail:
ETS — The School Leadership Series
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435

SLS Tests At Home

Contact ETS Customer Service for help with:

  • Your SLS account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Rescheduling or canceling an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting issues after testing
Email the SLS Program
1-609-771-7395 or 1-800-772-9476
Monday–Friday, 8 a.m.–7:45 p.m. ET (except for U.S. holidays)

Contact ProctorU® for help with:

  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the tests at home
  • Resolving issues detected by the ProctorU Equipment Check

Please have your name, test date, and the email used in your SLS account when contacting ProctorU.

Live Chat:
A live chat option is available within your ProctorU account. Support is available 24/7.
Support is available 24/7.

ETS Disability Services

For assistance with or questions about accommodations requests, contact ETS Disability Services:

Monday–Friday, 8:30 a.m.–5 p.m. ET
For inquiries:
For sending forms and documents:
1-866-387-8602 (Toll free for test takers in the United States, U.S. Territories* and Canada)
*Includes American Samoa, Guam, Puerto Rico and U.S. Virgin Islands
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 USA