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Contacts for TOEFL® Essentials Test Takers

Still Need Help?

Please have the following information available when contacting ETS customer service. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your TOEFL® Essentials test.

  • name
  • address
  • email address
  • date of birth
  • test date
  • appointment number
  • ETS ID number

Please select your location below. If your country or location is not listed please contact us via one of the additional methods below.

General Inquiries

Contact TOEFL® Services at ETS for general help, including assistance with:

  • your ETS account
  • registering for a test
  • reporting issues with downloading the ETS Test Browser
  • reporting issues after testing
+1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 7:45 p.m. U.S. Eastern Time (except for U.S. holidays)

At Home Testing Help (ProctorU®)

Contact ProctorU for help with:

  • reporting issues with the ProctorU secure monitoring system
  • questions about the system requirements for taking the test
  • resolving issues detected by the ProctorU Equipment Check

Note: For issues downloading the ETS Test Browser, use the General Help information above.

Please have the following information available when calling or included in your written correspondence:

  • name
  • test date
  • email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Support is available 24/7.
Support Request:
Submit a ProctorU Support Ticket
(Response times will fall within 24–48 hours)

ETS Disability Services

Contact ETS Disability Services at ETS for help with:

  • general questions regarding accommodations
  • status of accommodation request
  • issues with accessing your accommodations in your ETS account
Monday–Friday, 8:30 a.m. to 5 p.m. U.S. Eastern Time
1-866-387-8602 (Toll-free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 U.S.A.