angle-up angle-right angle-down angle-left close user menu open menu closed search globe bars phone store

Contact Us

Before contacting us, please determine who you need to contact.

Contact the ParaPro Program for help with:

  • test center registration
  • test preparation
  • test center procedures
  • reporting issues after testing

Contact Prometric® for help with all Parapro test at home issues, including:

  • ParaPro test at home registration
  • rescheduling your at home testing date or time
  • reporting issues with the ProProctor® application
  • questions about the system requirements for at home testing
  • technical problems detected by the ProProctor system readiness check

Then, select the correct customer service below:

ParaPro Program


1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
1-609-771-7395 (all other locations)

Representatives are available Monday–Thursday, 8 a.m.–6 p.m. ET and Friday 8 a.m.–4 p.m. ET.

Recorded information is available 24 hours a day if you use a touch-tone phone.

Phones are busiest between 11 a.m. and 2 p.m. ET and all day on Monday.

1-609-771-7906, or
ETS — ParaPro Assessment
P.O. Box 6051
Princeton, NJ 08541-6051
Overnight Mail:
ETS — ParaPro Assessment
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435

Include the following information exactly as you entered it when you registered to test:

  • name
  • address
  • date of birth
  • test date
  • candidate ID number (if known)
  • phone number (U.S. residents only)


Registration and Scheduling Department

1-800-813-6779 (Toll Free — United States, U.S. Territories and Canada)

Testing Accommodations


Technical Support

If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.

Promotional Links