Before contacting us, please determine who you need to contact.
Contact the ParaPro Program for help with:
- test center registration
- test preparation
- test center procedures
- reporting issues after testing
Contact Prometric® for help with all Parapro test at home issues, including:
- ParaPro test at home registration
- rescheduling your at home testing date or time
- reporting issues with the ProProctor® application
- questions about the system requirements for at home testing
- technical problems detected by the ProProctor system readiness check
Then, select the correct customer service below:
ParaPro Program
- Email:
- ParaPro@ets.org
- Phone:
-
1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
1-609-771-7395 (all other locations)Representatives are available Monday–Thursday, 8 a.m.–6 p.m. ET and Friday 8 a.m.–4 p.m. ET.
Recorded information is available 24 hours a day if you use a touch-tone phone.
Phones are busiest between 11 a.m. and 2 p.m. ET and all day on Monday.
- Fax:
- 1-609-771-7906, or
1-609-771-0581 - Mail:
- ETS — ParaPro Assessment
P.O. Box 6051
Princeton, NJ 08541-6051 - Overnight Mail:
- ETS — ParaPro Assessment
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435
Include the following information exactly as you entered it when you registered to test:
- name
- address
- date of birth
- test date
- candidate ID number (if known)
- phone number (U.S. residents only)
Prometric
Registration and Scheduling Department
- Phone:
- 1-800-813-6779 (Toll Free — United States, U.S. Territories and Canada)
Testing Accommodations
- Phone:
- 1-800-789-9947
Technical Support
If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.