angle-up angle-right angle-down angle-left close user menu open menu closed search globe bars phone store

Contact Us

How to Reach an ETS Representative Regarding the ParaPro Assessment


1-800-772-9476 — United States, U.S. Virgin Islands, Puerto Rico and Canada.
1-609-771-7395 — all other locations.

Representatives are available Monday–Friday from 8 a.m.–7:45 p.m. ET.

Recorded information is available 24 hours a day if you use a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. ET and all day on Mondays.

Technical Support:

1-609-406-5622 — all locations

Representatives are available Monday–Friday from 8 a.m.–8 p.m. ET.


1-609-771-7906 or


ETS — ParaPro Assessment
P.O. Box 6051
Princeton, N.J. 08541-6051

Overnight Mail:

ETS — ParaPro Assessment
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, N.J. 08628-7435

Test takers should include the following information exactly as entered when they registered:

  • name
  • address
  • date of birth
  • test date
  • candidate ID number (if known)
  • Social Security number (if previously supplied)
  • phone number (U.S. residents only)